Who should read this page?
These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and iGo Driving School (referred to as “us”, “we”, “our” and “iGo” as contextually required).
These terms and conditions cover users of the free iGo Theory app – “Free App Users” – as well as those users who have additionally purchased driving lessons or other services from iGo directly – “Full-Service Users”.
The first section of the terms entitled “Terms For All Users” are applicable to both Free App Users and Full Service Users, while the section entitled “Terms For Full Service Users” includes additional terms relevant to Full Service Users.
If you’re looking for more general information drop us an email at email@example.com
Your data and information
Your personal data and information
When you sign-up to and other products you will need provide:
Should you wish to proceed to purchase with us, you will then be required to provide us with more information:
If you fail to provide us with a valid form of contact, we reserve the right to suspend or terminate your access to our theory test pro platform and services. You are responsible for the confidentiality of your login details and any activities that occur on your account.
Should you believe that your account has been compromised, please contact us at firstname.lastname@example.org
All of your information is kept secure and we comply with the relevant Data Protection laws applicable to our jurisdiction.
Content you provide
Some of our products allow you to provide content, such as an image for your IGo learner profile or a review (collectively “Contributions”). When providing such content, you acknowledge and agree that all contributions:
The really important bit… how we use your data and information.
We will communicate with you via email, we accept no responsibility or liability if you provide an incorrect email address. Unfortunately, you are not able to use IGo without a valid email address.
Data and information provided by us
Our technology allows driving instructors to provide you with feedback and log your progress using the IGo Instructor app.
You also agree that we may collect and use technical information about your mobile device, system and related software, hardware and peripherals, gathered from time to time, to facilitate the provision of software updates, product support and improvements.
You accept that we offer no guarantee to lesson reports being provided, as lesson reports are subject to your instructor using an Instructor app and completing the lesson reports within the app.
What we offer:
Making a purchase with iGo Driving School:
All top-up purchases are charged at the equivalent rates to initial purchases based on the specific number of hours selected.
You can top-up using igo web site from single to 10 lessons each time.
The top up rates are as follows:
You accept that you are responsible for providing correct and accurate test information to your instructor.
We do not accept any liability for the loss of test fee or cancellation fee.
Driving instructors may increase their test day hire at any time, without prior notice. We do not accept any liability for a change of rate.
For short notice test day requests, we do require more than 5 working days’ notice.
The Driver & Vehicle Standards Agency require 3 working days’ notice to cancel or reschedule your test.
We do not accept any liability for the loss of test fee or cancellation fee in relation to any short notice test day requests.
Payments made off the iGo web site
There is no need to pay any money to your driving instructor directly if you have purchased through iGo If you pay your driving instructor directly in cash or via any other method, we do not accept any responsibility or liability for any driving lessons taken after that point. Your agreement with iGo will cease and you will need to liaise directly with your driving instructor should any issue arise.
Driving Lesson vouchers
All of the lesson you purchase with iGo are valid for a period of 3 months from the date of purchase. Once credits become invalid, they and cannot be used to redeem for lessons or to be refunded.
It is your responsibility to review your account and ensure your lessons are correct (date and length of time). Any disputes regarding a lesson must be shared with us in writing no later than 1 month from the date the lesson occurred..
Cancellations and refunds
All learners accept that they are responsible for ensuring the following:
Should you be deemed unfit for taking a driving lesson due to being under the influence of alcohol and/or a controlled substance or recovering from excessive alcohol consumption, you will be charged for your driving lesson and your instructor reserves the right to withdraw their services for providing driving lessons.
Refunds on unused Lessons
You may cancel or re-arrange a lesson without penalty if you confirm with your instructor 48 hours before your lesson begins. If you cancel or attempt to re-arrange the lesson within 48-hours of your lesson starting, you will be charged in full for the lesson. You must confirm with your iGo instructor that your lesson has been cancelled or re-arranged.
There are exceptions to our standard cancellation policy during the Covid-19 outbreak. You may cancel your lesson with no penalty anytime up to the start of your lesson if you or anyone in your household begins to display symptoms of Covid-19, or if you or anyone in your household has been in close contact with someone showing symptoms. Likewise, your instructor may cancel your lesson anytime up to the start of a lesson if he/she or anyone in their household begins to show symptoms or if he/she or anyone in their household has been in close contact with someone who is showing symptoms.
There are some occasions where we are unable to help learners get on the road with a driving instructor. On the rare occasion that this occurs, we reserve the right, at our sole discretion, to proactively refund any unused lessons, within 14 days of your original purchase. We will of course contact you via email to confirm that this is happening. Our normal refund timescales will apply as described below.
Processing a refund
Refunds will be processed within 24 hours of your request. This allows us to conduct an appropriate check with your instructor before the refund is processed. All retail refunds take up to a maximum of ten working days to reflect on your bank statement.
We can and will only refund the amount due to the payment method used to make the original transaction. Please note that if your card has expired, the funds will return to your bank account associated with your original debit or credit card.
Our pricing is controlled by a number of factors, including (not all are listed here): demand, average market pricing, and transmission.
We aim for our pricing to be as fair and as accurate as possible, but it is subject to change at any point and we do not offer any guarantee to hold or honour a quote, unless otherwise stated.
How we get paid
Instructors who belong to iGo pay franchise fee so the school are obliged to send them a minimum number of pupils regardless of whether they are recommended by learners!
Gift cards and vouchers
Our gift cards and vouchers are provided by iGo only. On purchasing a gift card you agree to accept the terms and conditions outlined on this page in addition to the following:
Delivery of digital Gift Voucher codes
Gift Voucher will be delivered to the purchaser of iGo Gift Voucher codes via the email address given when the purchase was made on our iGo web site
iGo accepts no liability for delivery issues outside of its control in relation to the sending of Gift Voucher by post or e-mail. It is the Gift Voucher code purchaser’s responsibility to ensure that they have entered a valid and working email address to iGo
If the email containing details of the Gift Voucher is undelivered, iGo will endeavour to contact any Gift Voucher c purchaser through alternative means if those have been provided. However, it may take up to 28 working days.
Gift card refunds:
Our usual refund policy applies to all purchases made with iGo, including gift cards, unless otherwise stated. You agree to these terms when you purchase with us.
Promotions and discount codes
There are occasions that we run and offer promotions, including but not limited to personalised discount codes. All of our promotions and discount codes are subject to our standard Terms and Conditions, in addition to the terms below:
Money Back Guarantee
Refund Procedure & Conditions:
I will sanction a full refund.
*Refunds do not apply to cancelled lessons or to lessons on test day.
Our entire business is built on reputation and happy customers and your feedback will be used to improve our service and tuition going forward.
This document explains how iGo collects and processes information about you which is personally identifiable (“Your Information”) when you use the IGo app or website (“IGo”), whether you are a driving instructor, learner driver or visitor.
If you have any queries about how we use Your Information or have a complaint, please contact us by E-Mail email@example.com
You have certain rights in relation to your personal data, which we have outlined below.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
If you want to exercise any of these rights then please contact us using the details above. The various rights are not absolute and each is subject to certain exceptions or qualifications.
We will respond to your request within one month of receipt of your request. In some cases we may not be able to fulfil your request to exercise the right before this date, and may need to request more time. Where we cannot provide a full response to you for any reason, we will let you know about this in our initial reply to your request.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). In some cases, we may charge a reasonable fee if your request for access is clearly unfounded or excessive, or if you request multiple copies of the information. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
In addition to using cookies on our website, we may collect and process the following information from you when you fill in a form on our website or have contact with us by letter, email, telephone or other means.
From theory users, we will collect:
We may also receive information about you from third parties such as Facebook, Twitter and our insurance partners:
Information from your use of our website
We collect information about your use of our website and the devices you use. We collect information on:
We use your data for the purposes:
The information which we collect and what we use it for will depend on the nature of our business relationship with you. We use your information:
Applies to all users
Additionally, applies to Full Service Users
Other purposes which are advised at the point of collection, and in compliance with our Data Controller registration with the Information Commissioner’s Office.
We use your information to identify products and special offers that we think may be of interest to you. We will only send you marketing messages where you have consented to such contact, or in the case of products and services, where these are similar to those that we have already provided to you.
You have the right to ask us not to not send you marketing messages by post or e-mail or any combination of these at any time.
You can do this:
If you choose to unsubscribe, we will cease to send you such communications as mentioned above.
We are entitled to use your personal data in the ways set out in this policy on the following bases:
If provision of your personal information is a legal or contractual requirement or a requirement necessary to enter into a contract with us, and you choose not to provide it, we may not be able to perform some of the tasks we need to in order to provide certain products or services to you.
If you do choose to provide your consent you can withdraw it at any time by contacting us (see above).
IGo will act as a Joint Controller with our Partner Driving Instructors relating to the exchange of personal learner data in order to carry out our contractual obligations. This information will be transmitted securely via our app.
Where necessary, we may share your personal data with the following third parties:
We transfer, use and/or store your personal information inside of the European Economic Area (“EEA”) and the laws of these destination countries offer the standard of protection for personal information. We may update this list from time to time and any changes will be communicated to you via an update to this Privacy Notice. Transfers to our third party service providers are to enable them to use and store your personal information on our behalf. We will, however, put in place appropriate security procedures in order to protect your personal information. We also ensure that, where your information is transferred to any country outside the EEA this is done using specific legally-approved safeguards. You can request further details and a copy of these by contacting us.
We acknowledge that the information you provide may be confidential and will maintain the confidentiality of and protect your information in accordance with our normal procedures and all applicable laws. We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
In addition, those employees, agents, contractors and other third parties who process your personal data will only do so on our instructions and they will be subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example by encrypting our outgoing email communications, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
We will keep your information only for as long as necessary depending on the purpose for which it was provided. When determining the relevant retention periods, we will take into account factors including:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow a site to respond to you as an individual. The site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You should be aware that this may prevent you from taking full advantage of the IGo website. If you are unsure how to do this, use your favourite search engine to look this up using the term ‘declining cookies’ with your browser name.
Google Analytics uses traffic log cookies to gain information about the use that is made of pages on our website. We use the information from cookies to generate reports on the usage of our website which are used for evaluation and analysis. The purpose is to improve our website by tailoring it to the needs of users. No data specific to any identifiable user is retained.
As a user you can opt out of this process of collecting traffic log data. To do so please visit the following site which provides a browser add-on that enables a user to opt out – http://tools.google.com/dlpage/gaoptout.